Privacy Policy

Introduction

ARC Accents, a division of Alpine Resin Company LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at arcaccents.com or engage our services. By using this website you agree to the terms outlined in this policy.

Privacy Policy

Information We Collect

Information you provide directly:

• Name, email address, and phone number submitted through our contact and bid request forms

• Project details and descriptions you share during consultations

• Appointment scheduling information

• Newsletter subscription email addresses

Information collected automatically:

• Browser type and version

• Pages visited and time spent on our website

• Referring website or source

• General geographic location based on IP address

• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Respond to project inquiries and consultation requests

• Prepare and deliver project proposals

• Schedule and coordinate installations

• Send project updates and communications relevant to your engagement with us

• Improve our website and user experience

• Send occasional design inspiration and project reveals to newsletter subscribers who have opted in

• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

How We Share Your Information

We do not sell or share your personal information with third parties except in the following limited circumstances:

Service Providers: We may share information with trusted third party service providers who assist us in operating our website and delivering our services, including website hosting, email marketing, and scheduling tools. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process such as a court order or government request.

Business Transfers: In the event that Alpine Resin Company LLC is acquired, merged, or sold, your information may be transferred as part of that transaction. You will be notified of any such change.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors use our site.

You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.

Project Photography

With your permission, ARC Accents may photograph completed installations for use in our portfolio and marketing materials. We will always request your consent before using images in which your home or personal spaces are identifiable. Your name and address will never be published without your explicit written consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Project records and communications are typically retained for a period of three years following project completion for warranty and business purposes.

Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of any inaccurate information

• Request deletion of your personal information subject to any legal obligations we may have to retain it

• Opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly

• Request that we limit how we use your information

To exercise any of these rights please contact us at hello@arcaccents.com.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately and we will take steps to delete it.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

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